What are the functions of the front desk officer?

What are the functions of the front desk officer?

Examples of Front Desk Officer responsibilities include greeting guests, issuing visitor badges, taking phone calls, sorting correspondence, answering to client inquiries, ordering office supplies, maintaining the reception area clean and organized, receiving shipments, updating records and files, maintaining schedules …

What are the duties and responsibilities of a front desk clerk?

Responsibilities for Front Desk Clerk

• Answer any questions guests have.
• Answer the phone and direct them to the correct place.
• Follow company policies and procedures.
• Check guests into and out of the hotel.
• Take care of any needs the guest has.
• Schedule transportation for guests.
• Create a memorable experience for the guests.

What are the basic responsibilities of desk clerk?

Desk Clerk Duties and Responsibilities

• Answering the phone. Desk clerks are the first line of contact for people who have general questions or who need to speak with a specific person.
• Filing Paperwork.
• Electronic Correspondence.
• Maintaining Calendars and Schedules.
• Taking and Maintaining Inventory Levels.

What are the receptionist duties?

Duties and responsibilities of a Receptionist

• Meeting and greeting clients.
• Booking meetings.
• Arranging couriers.
• Keeping the reception area tidy.
• Answering and forwarding phone calls.
• Screening phone calls.
• Sorting and distributing post.

What skills do you need to be front desk?

14 front desk skills to list on a resume

• Interpersonal communication.
• Written communication.
• Active listening.
• Foreign language.
• Attention to detail.
• Scheduling.
• Stress management.
• Problem-solving.

What are the qualities of a front desk officer?

Here are five characteristics of a good front desk officer:

• Friendly Attitude. At the front desk, it is important to have a person who is genuinely good-natured—not someone with a fake smile.
• Strong Attention to Detail. The front desk takes a certain amount of care.
• Ability to Multitask.
• Discretion.
• Team Player.

Why is front desk important?

The Front desk is responsible for answering enquiries, directing queries to correct personnel/department. Communication skills and personal appearance are very important and influencing factors. A person should be confident, warm, polite, patient and sincere to deal with the queries of guests at the Front Office.

What are the duties of a front desk officer?

Front Desk Officer Resume Samples. Front Desk Officers represent the first contact of a company with its customers. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff.

What is the job description of a front desk agent?

Position Description. A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company.

What are the duties of a hotel clerk?

Hotel Clerks work at the front desk of hotels and play a major role in the hospitality industry. Hotel Clerk resume samples describe duties such as answering inquiries, taking messages and passing them to the guests, collecting payments, billing, handling bookings, and solving complaints.