Table of Contents
- 1 What do I do if I lost my SafeLink phone?
- 2 Can a SafeLink phone be tracked?
- 3 How do I replace a broken SafeLink phone?
- 4 How long does SafeLink take to ship?
- 5 What type of phone does SafeLink give you?
- 6 Can you upgrade your SafeLink phone?
- 7 What carrier does SafeLink use?
- 8 How to report a lost phone or stolen device?
- 9 How to get a handset tutorial on SafeLink?
- 10 How to contact TracFone for SafeLink data plan?
What do I do if I lost my SafeLink phone?
LOST OR STOLEN PHONE POLICY Any airtime that you may have had on your lost or stolen phone will be lost. If you wish to continue receiving SafeLink service, you may either buy a replacement phone from us, or provide your own unlocked phone, and purchase a replacement SIM card.
Can a SafeLink phone be tracked?
If SafeLink has approved your application, the enrollment status tool will provide tracking information for your SafeLink phone. This tracking information includes details about the expected delivery date of your phone.
What happens if I lose my lifeline phone?
What if my Access Wireless phone is lost or stolen? If your mobile phone is lost or stolen, you are responsible for any charges incurred until you notify Customer Care of the loss by calling 1-866-594-3644. Once we have been notified, your account will be suspended from further use.
How do I replace a broken SafeLink phone?
Initiate the process to replace your damaged Safelink cellphone by calling Safelink customer service at 800-378-1684 from another phone.
How long does SafeLink take to ship?
Once your application has been approved, you can expect to receive your Safelink Wireless phone within five to 10 business days via US registered mail.
Can SafeLink phones be upgraded?
If you are an active SafeLink Wireless customer, you are eligible to get a new smartphone upgrade and still retain your account alongside your LifeLine benefits. However, the cost of upgrading to a new smartphone starts from $39.
What type of phone does SafeLink give you?
Tracfone Models The type of phone Safelink Wireless customers are offered depends on where in the country they live and which minute plan they choose. The Safelink Wireless website reports that Tracfone offers a range of models from the Motorola C139 to the Motorola 376g.
Can you upgrade your SafeLink phone?
To upgrade your SafeLink phone, you will need to sign up with the company and be an eligible member. You can decide to bring your phone or choose from a variety that is provided when you upgrade. The phone you want should be compatible with SafeLink wireless network.
Can I put my SafeLink SIM card in another phone?
A. You cannot do that because a SIM card becomes locked to a Tracfone phone (sister company of Safelink Wireless, where they get the phones) the moment the phone they sent you is powered up. After than, it becomes “unusable” in any other phone or with any other provider.
What carrier does SafeLink use?
* SafeLink uses the network of Tracfone operating as an MVNO (Mobile Virtual Network Operator). SafeLink Wireless provides mobile phone service to those customers who qualify for the LifeLine subsidy, a government-supported telephone program. Plans are Free or at a very low cost.
How to report a lost phone or stolen device?
Welcome to 611611, the text helpline. Have questions about your phone or service? Help is just a text away. . . . . . . . . . . . . . . . . . . . Using another phone, you can report your lost/stolen device. Text the word LOST to 611611 . . To check if your device is affected by any network changes, text the word MIGRATE to 611611 or click here.
How to change your phone number to SafeLink?
To check if your device is affected by any network changes, text the word MIGRATE to 611611 or click here. To change your phone number, text the word MINC to 611611 or click here. To view your Prescription Savings Card, text the word PHARMACY to 611611 or click here.
How to get a handset tutorial on SafeLink?
To get a handset tutorial, text the word TUTORIAL or your phone model to 611611 or click here. To see your current usage, text the word USAGE to 611611 or click here.
How to contact TracFone for SafeLink data plan?
The service upload/download speeds and data caps vary based on the available EBB qualifying plan; please visit SafeLink.com/EBB for a list of available plans, their terms and conditions, and a list of available connected devices which you may purchase. TracFone customer service may be reached at 1-800-SafeLink (723-3546).